√ 10 years on construction of all-steel chairs, bar stools and tables
√ 5 years on the construction of wooden, molded plastic and leather chairs and barstools
√ 5 years on hardware on all furniture
√ 5 years on galvanized finishes, whether used indoors or outdoors
√ 3 years on the construction of tables
√ 2 years for poly and aluminum finishes, whether used indoors or outdoors
√ 1 year for non-galvanized finishes, provided the product is not used outdoors
√ 1 year on cushions
√ 1 year on manufacturing defects
√ 1 year on construction and manufacturing defects on kitchen and bath line
√ 1 year on all caning material and cane finishes
√ Damages in transit of products shipped domestically by Industry West* (must notify IW within 2 weeks of delivery)
X Outdoor exposure with the exception of products specifically intended for outdoor use
X Concrete, terrazzo and marble components
X Accessories such as art prints, wall shelves, mirrors, ceramics, and tabletop decor
X Final sale items
X Replacement bulbs or hardware for lighting fixtures
X Product altered in custom orders
X Product altered by consumer or other parties not authorized by Industry West will void warranty coverage
X Damages from improper use, normal wear-and-tear**, accidents, negligence, or the use of detergents, abrasives or other hard cleaning agents
X Natural beauty (variation from piece to piece due to craftsmanship or natural materials)
X Labor and install fees are not covered by Industry West
*Note products shipped domestically by a freight forwarder are not covered. Products shipped internationally by a freight forwarder, regardless of issue are not covered.
**We define “normal wear-and-tear” as color fading over time, cushion indentations after a year, leather loosening and/or stretching, and so on.
***Industry West does not offer alternative glides or product feet. We only carry what is shown and listed online.
If you have any concerns or are having any issues and you’re not sure if this description fits your experience, just get in touch and we’ll figure it out together.
We offer free swatches of virtually every fabric, leather, wood and metal finish. Reach out and we’ll get you what you need to be sure that perfect piece really is perfect for your space.
RISK-FREE SAMPLES TO THE TRADE
Trade customers, wish you could see a piece in a room before you commit to purchasing it? Well, you can—and it’s super simple. Just let us know what you’re considering...you’ll receive 20% off the purchase price—if it’s not what you’d hoped you can return it and pick something else, and if you love it, keep it!
Making design decisions can be hard. (Fun! But hard.) Figuring out what to do in the off chance that something goes wrong with that perfect piece should not be hard.
What to do if the delivered product is not perfect:
- Get in touch right away! Call 800.382.9303 ext 3, write or reach out on chat. Time is of the essence here, as we must hear from you within 14 days of receiving your product.
- Take pictures of any damage.
- Email pictures, your name and your order number to firstname.lastname@example.org.
If the product or situation is covered by our warranty, we’ll work together to get things sorted.